Customers of Zenith Bank have taken to social media outlets to register their grievances over difficulties with the bank’s online transactions.
On Tuesday, they reported frustration in making payments and using various payment features on X.
Checks by D’GalleryTV on Tuesday morning indicated that scores of customers were stranded in their quest to carry out online transactions.
At one of the bank’s branches in Nyanya, Abuja, many customers besieged the gates of the banks making frantic efforts to sort out transactions.
Earlier on Saturday, the bank announced in a statement on X that it would undergo maintenance from September 29 to October 1 from 12:01 am -5.00 am.
The statement titled: “Notice of Routine Maintenance” read: “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to enable us to significantly improve the quality of service rendered to you.”
“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT,” it added.
However, the bank management craved the indulgence of its customers with assurances to guarantee minimal service disruption during the exercise
“We solicit your understanding and offer our assurances that measures are in place to minimise any service interruptions during the exercise,” it said.
A Zenith customer on X, Adeleye A. P., tweeting as #deji4ever, criticised the bank for not scheduling maintenance during the night, particularly at the end of the month when employees are expecting their salaries.
“The worst bank award should be given to Zenith. Why deny customers transfer privileges to other banks on the last day of the month? It’s a bad business strategy to ensure money doesn’t leave its coffers,” Adeleye added.
Another user, Dave Oriss, tweeting as #orissonline, said: “#ZenithBank, you people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”
While responding to the complaints on Tuesday, Zenith Bank released another notification on X, stating that it was undergoing routine maintenance of its information technology infrastructure.
It disclosed that the maintenance was scheduled for 12:01 am to 2:30 pm on Tuesday.
“Please, be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to significantly improve the quality of service rendered to you,” the statement said.
“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.
“We solicit your understanding and assure you that measures are in place to minimise any service interruptions during this exercise.”
While reacting to the statement, some X users blamed the bank for embarking on such a high profile maintenance service during the day when customers actively use banking services.
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